Store Policies  

Accepted Methods of Payment:  We accept PayPal, VISA, MasterCard, American Express and Discover.

Free Shipping Policy:  Free Shipping on EVERYTHING WE SELL!  Includes all shipments within the continental United States. 

• Most smaller items will ship via UPS or FedEx ground.
• Large items will ship as CURBSIDE DELIVERY via YRC shipping or ABF freight. (which means that you will be responsible for bringing your order inside and setting it up).
• Inside delivery can be added to most freight shipments for an additional $120 inside delivery fee.
• We ship all of our shipments with a Signature Required.  You may request no signature required on most UPS and FedEx shipments after your order has shipped by contacting the shipper directly.
• Larger orders that ship out via YRC shipping or ABF freight are not not eligible for "no signature required", and someone must be home to accept and sign for delivery. (you will be able to schedule a convenient day/time for delivery with the shipper).

Please note that while we do offer Free Shipping the customer will be responsible for the shipping cost incurred and 15% restocking fee for returned merchandise.

Warranty Information:  All of the products sold on BuyPlatformBed.com have a manufacturer's warranty, which covers any defects in materials or craftsmanship.  Please see each product listing for additional warranty information.

Cancellation Policy:  Cancel your order before it has shipped and receive a full refund of the purchase price.  Customer is responsible for shipping costs and 15% restocking fee for orders that are canceled after they have shipped. Please note:  We do offer free shipping on our website, but the customer will be responsible for the actual shipping cost for orders that are canceled after shipping out.  So, if you need to cancel your order please do so before the order ships to avoid these fees.

Return Policy:  Please notify us within 7 days of receipt of your order if you would like to make a return.  We will refund the cost of the returned items minus round trip shipping costs and 15% restocking fee.  Please note:  We do offer FREE SHIPPING on our website, but the customer will be responsible for all shipping costs incurred on returned orders (this includes the cost of shipping the item to the customer AND back to us).  Returned merchandise must be completely intact and packaged in its original packing materials.  Before returning any product, obtain approval by contacting us and please provide the following information:  customer name, item(s) to be returned, and the nature of the problem.  Once we have received your return item(s), we will apply the credit amount to your credit card or payment method.

Damaged or Defective Orders:  Please notify the delivery person if your order looks damaged, and refuse delivery of all damaged or defective merchandise.  Once delivery has been refused with the shipper, you will have the option to cancel the order for a full refund, or have a replacement shipped to you free of charge.  If your order arrives with concealed damage please notify us immediately.  We will need a detailed description of the damages or defects along with any additional supporting documents, like digital pictures, emailed to contact@buyplatformbed.com.  Once we have received this information we will file a freight claim with the shipper or manufacturer on your behalf.  The shipper will then review the claim and, if approved, send you a check for the damages.  Please note that we cannot guarantee payment of concealed damage freight claims, so please inspect your order carefully at the time of delivery and refuse any shipments that appear damaged to ensure a free replacement or full refund.

Replacement Policy:  Please notify us within 14 days of delivery of your order if you have received incorrect or defective merchandise and need a free replacement.  Replacement parts can not be shipped free of charge if we are not notified within 14 days of delivery.

Typographical Errors:  In the event that a BuyPlatformBed.com product is mistakenly listed at an incorrect price, BuyPlatformBed.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. BuyPlatformBed.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.  If your credit card has already been charged for the purchase and your order is cancelled, BuyPlatformBed.com shall issue a credit to your credit card account in the amount of the incorrect price.