Frequently Asked Questions

How frequently do you add new products?

We add new platform beds, bed frames, bedroom sets, dressers, night stands, mattresses and introduce specials often, so each time you come to our site you will probably see new and quality bedroom furniture products.

What kind of payments are accepted?

We accept Visa, Mastercard, Discover, American Express and PayPal.

Is our site secure for online transactions?

Yes, we have gone out of our way to insure your safety and privacy.  Our server is very secure and encrypts all information you provide.  All customer data we receive is protected against unauthorized access AND we do not sell any information to anyone, ever!

What is your Cancellation Policy?

Cancel your order before it has shipped and receive a full refund of the purchase price.  Customer is responsible for shipping costs and 15% restocking fee for orders that are canceled after they have shipped. Please note:  We do offer free shipping on our website, but the customer will be responsible for the actual shipping cost for orders that are canceled after shipping out.  So, if you need to cancel your order please do so before the order ships to avoid these fees.

What is your Return Policy?

Please notify us within 7 days of receipt of your order if you would like to make a return.  We will refund the cost of the returned items minus round trip shipping costs and 15% restocking fee.  Please note:  We do offer FREE SHIPPING on our website, but the customer will be responsible for all shipping costs incurred on returned orders (this includes the cost of shipping the item to the customer AND back to us).  Returned merchandise must be completely intact and packaged in its original packing materials.  Before returning any product, obtain approval by contacting us and please provide the following information:  customer name, item(s) to be returned, and the nature of the problem.  Once we have received your return item(s), we will apply the credit amount to your credit card or payment method.

What if my order is Damaged or Defective? 

Please notify the delivery person if your order looks damaged, and refuse delivery of all damaged or defective merchandise.  Once delivery has been refused with the shipper, you will have the option to cancel the order for a full refund, or have a replacement shipped to you free of charge.  If your order arrives with concealed damage please notify us immediately.  We will need a detailed description of the damages or defects along with any additional supporting documents, like digital pictures, emailed to customerservice@buyplatformbed.com.  Once we have received this information we will file a freight claim with the shipper or manufacturer on your behalf.  The shipper will then review the claim and, if approved, send you a check for the damages.  Please note that we cannot guarantee payment of concealed damage freight claims, so please inspect your order carefully at the time of delivery and refuse any shipments that appear damaged to ensure a free replacement or full refund.